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Terms & Conditions

These terms and conditions do not affect your statutory rights.

All product descriptions within the Cannockinks site are correct to the best of our knowledge. If a product is out of stock or discontinued, alternative products to those ordered will NOT be sent unless a prior agreement is made with the customer. All product prices in the Cannockinks Purchasing Catalogue are in £ sterling/Euro's and include delivery. Delivery costs are calculated and displayed at the time of order. Prices may change frequently, but the price at the time of ordering is the price the customer pays. Special offers are only valid for the period specified.

Ordering

Orders can be placed online, or by telephone. If a prior agreement has been made we can also accept orders by fax and e-mail. Please do not send credit card details by fax or e-mail, as these are not secure. Any order placed should be fulfilled within 5 working days; if this cannot be achieved we will let the customer know. Orders placed will be confirmed and details sent to the customer to let them know: details of goods ordered, price including delivery, delivery and payment arrangements, and their right to cancel the order.
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Security
All on line transactions are administered on the "Worldpay" secure site.

Cancellations
Orders may be cancelled without giving a reason up to 7 days from receipt of goods. The customer must return any goods delivered after an order has been cancelled in original condition, and will be required to pay for the return. We cannot accept cancellations for any products where the items have been unsealed. Cannockinks will action all refunds within a 30 day period from cancellation date. The customer must cancel orders in writing , either by e-mail at sales@cannockinks.co.uk or by fax on 01543 451962.

Delivery

Free delivery in the UK will usually be made within 5 working days (subject to availability) Other delivery times are available at a nominal charge, If our original delivery date can not be met you will be notified and have the option to cancel your order and receive a full refund. Deliveries will normally be made from Monday to Friday. In the unlikely event that goods are damaged during transit, the customer must write 'Damaged' on the driver's sheet when signing for the delivery, and must contact us immediately on 01543 451962

Returns Policy

If goods are faulty upon delivery or you wish to return them for any reason we must be notified within 30 days and the goods must be returned to us in their original condition for a refund or replacement. Please refer to the guarantee details provided with the goods. We will not refund or replace products if they are faulty due to accident, misuse or lack of care. To request a return, the customer must call 01543 451962. They will be issued with a returns number, which we need to be clearly written on the side of the package. Do not write on the product packaging. The goods must be returned in their original condition and securely packaged. The goods must be sent to:

Cannockinks

74 View Street, Hednesford
Cannock
Staffordshire
United Kingdom
WS12 4JQ


For the customers' own protection, we recommend that the customer use a recorded delivery service for returns. Once we have received the goods we will process the refund or replacement within 14 days. No returned goods will be accepted without a returns number. This does not affect your statutory rights as a customer.

Other Information

  • Health & Safety. If goods supplied by Cannockinks are not used correctly, for the purpose for which they are designed, and according to their instructions, there is potential for health or safety risks. We accept no liability for these risks.
  • Liability. Cannockinks will only be liable if a consequential loss occurs which could reasonably be supposed to have been within the contemplation of the parties, at the time of the contract, as the probable cause of the breach.
  • Retention of Title. All goods supplied by Cannockinks, remain the property of Cannockinks until paid for in full.
  • Security. The Cannockinks site provides secure online purchasing. Click here for information about our site security.

Payments & Refunds

Payments can be made in several ways. Orders can be placed securely online using any of the following credit or debit cards: - Visa, Mastercard, Connect, Delta, Switch, Solo & JCB or Paypal. Payments will be taken from the cards when the goods are, understood, to have been despatched. The customer can apply for a credit account and if accepted can then pay on account. The customer can also pay by cheque or BACS. Cheques need to clear before we can despatch the goods. While we will take all reasonable care to keep the details of the customer's order secure, we cannot be held liable for any loss suffered, except where there is culpable negligence on our part. Normal credit card guarantees against fraudulent use apply to the customer's Internet transactions.

Refunds
Payment refunds will be made for faulty goods within 14 days following receipt of the returned goods. For credit card accounts, the card will be credited and notification will be sent to the customer. For cheque accounts, a cheque will be sent with a notification. For credit accounts, we will issue a credit note. All shipping costs will only be refunded if the goods are proved faulty or were delivered in error.

Warranty

Cannockinks do not provide guarantees; the product manufacturer's guarantees will apply. This does not affect your statutory rights as a customer.

Customer Service

You can contact Cannockinks at the following address:

Cannockinks
74 View Street, Hednesford

Cannock
Staffordshire
United Kingdom
WS12 4JQ

Alternatively you can phone on 01543 451962, fax us on 01543 451962 during office hours. (Standard call rates apply.) You can contact us by email at sales@cannockinks.co.uk

Any complaints the customer may have must be sent in writing to the address above but clearly marked for the Complaints Department, or by email to sales@cannockinks.co.uk Click here for details of our complaints procedure.

Privacy Policy

Cannockinks will not disclose buyers' information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your order once you have selected an item.
Click here for more details of our privacy policy.

Remittance Terms

Terms for each account are individual to the customer. Late payment may result in interest being charged on overdue amounts at 4% above National Westminster bank base lending rate.

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