HP has continued their anti-competitive mission against refilled cartridges with a “protection” system on genuine inks. It’s frustrating, and we’ve got all the details here for you.
What is HP cartridge protection?
Once a cartridge has been installed in a printer it is marked as ‘protected’, so it can only be installed in that machine.
This obviously means it cannot be refilled to use in another printer, essentially forcing it to landfill. (crazily, it will even stop you using your ink in a new printer if your one packs in).
How do you get rid of the 'HP protected cartridge' error
The only way to remove this error is to replace the chip on your cartridge, which is not feasible for most users. You’ll need to request a replacement from the store you purchased the ink from. Our suppliers check for protection during the refilling process so you should never have this problem with our HP ink
You can protect yourself going forwards though, preventing future protected cartridge errors....
How to help stop this happen
The protected setting is applied by your printer when the genuine cartridge is installed, so disable this ‘feature’ and keep any genuine inks you use away from landfill.
If your printer does not have internet features
You have it easy :) Go to Settings on your printer menu where you’ll find a ‘Disable cartridge protection’ option.
If your printer has internet features
Open a browser and type in your printers IP address, then browse to the settings below.