Printer Trouble Shooting

The sections below are designed to assist you when you have problems with your printer. We at Cannockinks are committed to help  ensure a good experience when using our products.

If you get problems not listed below please do not hesitate to call us on 01543 451962 or email us when we would be pleased to help.

Printer Cartridges not Recognised

1. Check that the cartridges are compatible with your printer (if yes complete the steps below)

2. Remove all cartridges from printer

3. Switch off printer and unplug from wall socket.

4. After approx 30 seconds re connect to wall socket and switch on printer

5. Install ink cartridges (If unsuccesful repeat above actions)

I have installed new cartridges and no print on paper

1.Check that you have removed sticker from top of cartridge to allow air flow.

2. Check that any packing under clips on side of cartridges is removed.

3. Check that each cartridge is inserted fully into holders.

I have got gaps or lines on my printed document

1. Check that the paper you are using matches that in the printer settings

2. Acces the printer settings and do a nozzle check

3. If gaps or lines are present on the nozzle check do a head clean

4. Do further nozzle checks and further head cleans until lines are removed.

If head cleans does not solve problem you may have a blocked or damaged head(s) and have to replace printer.

There are variations in the printed colour image from the compatible to the original.
Both original and good quality compatible colour ink have their strengths. People often mistake the printout of original ink as the standard. Printouts may appear to be different whilst applying the same colour scheme (cyan, magenta and yellow). Magenta of one brand may appear to be purple, but another may appear to be rose red. The printing effect will not be exactly the same if you compare colour printouts of different models of printers or different brands of ink.
Ink saturation, type of paper, printer resolution, image quality and printing speed may all have effects on the quality of the image. Ensure that the media settings on your printer matches the media you are using. Also, colours may vary with different types of software (eg. Photoshop and Coreldraw) so the setting may need to be altered accordingly.

Page yield of compatible cartridges
As Original Equipment Manufacturers (OEM) products are configured to print only the amount of ink held within the product. Within the compatible industry, it is quite common that the compatible cartridge holds more ink that the OEM. Therefore, the page yield generated from using a compatible cartridge is equal to or in most cases greater than an OEM original.

Do I need to remove the clear plastic strip on bottom of my  cartridge?
No. This affects the vacuum within the cartridge and may cause leaking or prevent printing.

Will using compatible ink void my printer warranty

Buying remanufactured printer ink is legal and cannot invalidate your printer warranty, no matter what the brand (Magnuson Moss Warranty Improvement Act) . So you know, there is an exception to this law, however. Using remanufactured printer ink is OK and a printer manufacturer cannot refuse to honor your warranty based on an alternative remanufactured ink cartridge being loaded into your computer printer. However, if your generic replacement printer ink cartridge appears to have directly caused the malfunction of your printer, your printer warranty may not be honoured. The chance of this happening however is very rare.

The paper size for a document in Word 2010 does not match the paper size in the Printer Properties dialog box

To work around this problem, set the paper size to a size other than Letter or A4, and then set the paper size back again. This updates the cached value for the paper size, and the correct value for the paper size is sent to the printer driver.

Consider the following example:

A Word 2010 document that uses the A4 paper size is experiencing this problem. To work around this problem, follow these steps:

1.    On the File tab, click Print.

2.    Change the Paper size from A4 to Legal.

3.    Change the Paper size from Legal back to A4.

4.    Click Printer Properties. The paper size is now set to A4.

Laserjet not printing colours correctly

  1. From the product control panel, press the Setup http://support.hp.com/doc-images/44/c02617052.gifbutton.
  2. Open the Service menu.
  3. Select the Cleaning mode option, and then press the OK button.

The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.

Following this print a quality page


  1. From the product control panel, press the Setup http://support.hp.com/doc-images/44/c02617052.gifbutton.
  2. Open the following menus:
    • System Setup
    • Reports
  3. Select the Print Quality Report option, and then press the OK button.

Interpret the report as follows


This page contains five bands of color, which are divided into four groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular toner cartridge.

Figure : Print-quality troubleshooting page bands


  1. Yellow
  2. Cyan
  3. Black
  4. Magenta
  • If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that group.
  • If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge.
  • If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is probably causing the problem.

Smudging can be a cause of printing on the incorrect type of media (paper)

1.       Double check on the package of your print medium that the material is laser printable

2.       Go into your printer preferences and change the paper type to a heavy gauge material like "Cardstock" or "Heavy Paper". This will reduce the speed the laser printer feeds the material which will give it more exposure to the machine that is fusing thus giving the toner a better fuse to the print medium.

3.       Remove the cartridge and shake it gently from left to right. This will spread the toner out and give a more quality print.

'HP protected cartridge' error

HP has continued their anti-competitive mission against refilled cartridges with a “protection” system on genuine inks. It’s frustrating, and we’ve got all the details here for you.


What is HP cartridge protection?

Once a cartridge has been installed in a printer it is marked as ‘protected’, so it can only be installed in that machine.

This obviously means it cannot be refilled to use in another printer, essentially forcing it to landfill. (crazily, it will even stop you using your ink in a new printer if your one packs in).


How do you get rid of the 'HP protected cartridge' error

The only way to remove this error is to replace the chip on your cartridge, which is not feasible for most users. You’ll need to request a replacement from the store you purchased the ink from. Our suppliers check for protection during the refilling process so you should never have this problem with our HP ink

You can protect yourself going forwards though, preventing future protected cartridge errors....


How to help stop this happen

The protected setting is applied by your printer when the genuine cartridge is installed, so disable this ‘feature’ and keep any genuine inks you use away from landfill.

If your printer does not have internet features

You have it easy :) Go to Settings on your printer menu where you’ll find a ‘Disable cartridge protection’ option.

If your printer has internet features

Open a browser and type in your printers IP address, then browse to the settings below.